FAQ

Frequently Asked Questions

Are you open for commissions?

Yes! As long as you see the 'How To Order' page at the top, that means I'm open! I stay open until I reach a 7 month wait time, then I will close for a couple months and reopen with a shorter wait time again. I do this to keep wait times low, and to reduce the rush to apply for a slot opening when people may not be ready at that time.

What kinds of suits will you make?

I focus on toony-styled suits, with the heads built on foam or 3D printed bases. I go for an overall softer, cartoony look which means rounder fingers and toes, big ears, expressive eyes, lightweight construction, and easy wearability.

What features do you offer on your suits?

I currently offer the choice of flat or following eyes, static or moving jaws, magnetic eyelids for changeable expressions, and choice of fur and other materials (to an extent). I can make horns, spikes, antlers, claws, and some types of wings (small back wings or attached arm wings). I can work with electronics such as fans and LEDs as long as they are already wired and ready- I cannot wire them myself. I also offer adult features, feel free to ask for examples for those. All suit parts except for heads are completely machine washable!

I DO NOT offer: Moving jaws on foam heads, resin-based heads, non-padded hands, glass/realistic styled eyes, silicone parts, large wings, armor, removable eyes, wig hair, or electronics work including LEDs and fans that need wiring.

Do you do artistic freedom suits?

Yes! I love doing artistic freedom. I will design you a character and build it to your fit. I can work off of just what species of animal you want and/or a color pallette.

Will you work with minors?

Unfortunately, I will not work with anyone under the age of 18, as they cannot legally enter into a binding contract. I can work with the parents of a minor child wanting a suit, but please be aware that a child does not stop growing until about age 20, so a suit may not fit in a few years. If the suit is for a minor child, ALL communication will be through the parent/guardian.

How do payments work?

When requesting a slot, you will need to have at least 35% of the total cost ready as a down payment, due within 7 days of being approved. I will accept monthly payments of at least $250.00 each month to be paid towards the balance. Clients who can pay off the full cost of their suit up front have a better chance of having their slot be approved. Failure to make timely payments or to pay it off in a reasonable amount of time will cause your slot to be pushed further back in the queue, and may result in project cancellation. If a project is dropped due to consistent non-payment, all except the 35% deposit will be returned.

Late payments: Each time a payment is missed, a charge of +$50 will be added to your balance. After 3 late payments, I may cancel your slot, refunding all but the deposit.

If the client needs to cancel and drop their suit slot for ANY reason, all except for the 35% deposit will be returned. The deposit will be kept by Ritz Costumes, to cover the loss of the slot, material cost, fee for holding the slot, and costs for filling the slot with a new client. In the event of a cancellation, no materials will be sent to the cancelling client. If Ritz Costumes needs to cancel the slot for any reason, a full refund will be provided to the client.

Will you emulate another maker's style?

Absolutely not. If you want that person's style, please commission them instead. I have my own style I have developed and will be making all of my costumes that way. This includes the way I do heads, hands, feet, tails, bodies, and padding shapes.

How long is the wait time?

It depends on how quickly your suit is paid off. I do not begin making your suit until it is fully paid. If the suit is paid in full up front, you can have your new suit in as little as 2-3 months. Wait times can be up to 6-7 months at the longest.

Can you make me a suit in time for X convention?

Unfortunately, I do not offer deadlines for my suits. I want to ensure I put the proper time and work into each costume I build, so that the quality doesn't suffer. I will try my best to accommodate any convention requests, but no date is guaranteed. Because my completion times are generally short and I stay open for slots, as long as you commission me 6 months in advance you should have your suit in time.

Do you require a Duct Tape Dummy (DTD)?

All commissions that include a bodysuit will require the client to make a Duct Tape Dummy (DTD). I have very specific instructions I will give to clients when it is time to make it. My instructions must be followed, or I may ask you to remake it if it is unsatisfactory. DTDs must be retaped before being sent to me, or I will charge an extra fee to retape it myself.

DTD's must be received within 6 weeks of being requested, or your bodysuit slot may be forfeit. This is to keep my queue running smoothly and prevent delays in completing each suit.

Do you offer 'adult' costumes?

I do! If requested, I can put zippers or added sewn/sculpted/padded features anywhere you like. Extra fees will apply.

Do you offer other stuff besides costumes?

I do! I also make custom artwork, check out my Twitter or FurAffinity for artwork openings.

 

TERMS OF SERVICE:
-Anyone receiving a quote or requesting a slot must be over 18 years old, I will not work with minors. I will ask for a photograph of your ID or drivers license before accepting the slot.
-Suit parts will not be started until the entire slot has been paid in full. 
-Estimated start and completion times are estimates only. Your suit may be finished early if it is paid off, or may be pushed later if it is not paid off by the estimated start time.
-I do not accept deadlines under any circumstances unless explicitly offered from the beginning.
-I accept payment plans. All suit parts require a 35% non-refundable down-payment which must be made within one week of accepting the slot. This covers the cost of materials, my time researching your materials and giving you a quote, and secures your slot. Monthly payments of $250 or more must be made every month. Missing a payment could mean losing your slot, in which case I would refund everything except for the deposit. I understand something might come up, but it is the client's job to communicate with me. Each missed payment will result in a +$50 fee added to your balance.

-CANCELLATION POLICY: In the event of the client wanting to cancel the suit, the deposit will be forfeit. I will try to accommodate cancellations, but a cancellation will cause the client to be permanently blacklisted from commissioning me in the future for any item. You are welcome to re-sell your slot in the queue, but it must first be discussed with me and I will need to approve of the new buyer's design first. Additional costs may be added.
-I may accept materials from the customer to apply towards the cost of a suit on a case-by-case basis. I will not accept materials that are too old, that have a smell, or are dirty. I may be willing to work off of other people's head bases if requested, on a case-by-case basis.
-All suits come with a 30 day warranty for manufacturing defects, and a 6-month warranty for normal wear and tear. This includes popped seams, broken zippers, lost claws, etc. This warranty does not cover more extreme intentional or accidental damage, which I would charge an hourly cost for repairing. All suits coming back for repairs or maintenance must be cleaned before sending. Any suit that has been heat damaged in the dryer will need to be remade at the client's expense - The fur cannot be fixed.

-Any repairs/adjustments will be added to my queue at my convenience. If you need a repair or adjustment, please let me know as soon as possible because I cannot accommodate last-minute fixes before an event.

- I DO NOT offer repairs, fixes, or adjustments while at conventions.
-I will make adult fursuits, but there is no warranty on these for my own sanitary reasons.
-I will not emulate or copy another makers style, please commission them instead if you want their style.
-Artistic freedom suits are designed by me and sent to the client for approval. The client will get to request only one set of changes. If you want something more specific, do not go with artistic freedom.
-Bodysuits require a duct-tape-dummy. Please be prepared to make one if you want a bodysuit. If the client does not provide a duct-tape-dummy in a timely manner (within 6 weeks of request), the bodysuit portion of the costume could be deemed forfeited and will be dropped from the commission without a refund of that portion.

-All duct-tape-dummies need to be made to my specifications and with my instructions, which will be provided to the client when it is time to make it. Any unsatisfactory dummies will need to be remade at client expense.

-The Duct Tape Dummy MUST be taped back up securely by the client prior to sending it to me to work with. Any untaped dummies will incur an extra $50 fee for my time and materials to tape it back up.

-When using painter's coveralls for your Duct Tape Dummy, you MUST tape OVER the zipper. DO NOT leave the zipper exposed! The edge of the tape can peel away from the zipper and compromise the fit of your suit.
-Some colors do not exist as fur. I will do my best to exactly match the fur colors to your character, but the colors may vary slightly.
-Some designs do not work in a 3D space, if this is the case I will discuss any necessary changes for your design before implementing them.
-I no longer work with wigs for fursuits. Any hair requested on the suit will be made from faux fur or NFT fur.
-I will only work with limited electronics in suits, including LEDs and fans. Any electronics requested will be at client expense and must be wired before I receive them.
-Suits made by me may be modified by the buyer or another person after receiving, but this will void any warranty.

-Suits may be resold at any price. Since it is your property, you can do with it as you wish.
-Please understand that the more markings your bodysuit has, the weaker it will be. More markings means more sewing, which increases the chance for popped seams. This is not a manufacturing defect, but is the nature of these materials.
-I am not accepting any commissions to refurbish existing suits.
-Quotes are dependent on the accuracy of your references and your description. Please have clear, updated references. I will not accept text references, or revisions to markings that are not clearly on the visual references (i.e., please don't give me a reference then a list of changes that it needs on the suit. Please commission an updated reference before applying).
-Inaccurate or incomplete descriptions may incur extra charges down the road if changes must be made.
-Progress pictures will be shown throughout the process, including the head base being done, the patterning, and finishing details. The client is allowed input to a certain extent, but being too nitpicky could delay your suit.
-I may consider making cosplay fursuits/existing characters on a case by case basis only (i.e. pokemon, digimon, certain video game characters, etc).

-All shipping and insurance costs are paid by the client. All suits being shipped will have full insurance coverage added as a standard. Suits are shipped with USPS unless the client wants to use another provider.

-In the event of a suit being lost or damaged in transit, I will file a claim with the shipping company. It is up to my discretion at the time whether I will reimburse the client costs or remake the parts as needed.

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